Demographic shifts and rising service demands are influencing retention and claims performance across the industry, according to a new report. New findings from Sedgwick’s 2025 Loss Adjusting Insights Report show widening gaps in customer expectations that are reshaping how insurers …
AI for the Defense: Should Insurers or Law Firms Pay?
The idea that AI tools can help plaintiffs’ lawyers to improve finely tuned litigation strategies that ultimately drive insurance company claims payouts is not new
